Frequently Asked Questions

Yes, estimates and/or consultations for all services are free of charge. There is a charge for Landscape Design work if the installation of that design is not performed by Aspen. Typically, we issue a job credit once the design is sold and scheduled.

No, services can be canceled at anytime unless a contract is warranted for services such as Maintenance provided homes or HOA. Special offers such as 50% off Indoor Pest control may require an annual contract in order to validate the special offer.

Yes, we offer full service lawn maintenance and landscape services to both Residential and Commercial clients within our service area. We also service HOA’s and Maintenance provided customers.

Yes, we do not perform large tree removal, canopy thinning, stump grinding or general pruning to trees over 15’.

All plant material is accompanied by a standard 1 year warranty if accompanied by our recommended soil amendments at time of installation. Extended warranties are available when accompanied by ongoing maintenance services and PHC (plant health care). A detailed breakdown of these warranties will accompany any estimate that involves plant material.

We have many payment options to choose from.  They are as follows:

• Pre-pay for services (This option usually will be accompanied by a 5% discount).  You can also pre-pay for certain services and pay as you go for other services.
• Pay-as-you-go:  Aspen will send an invoice every 30 days, at the beginning of each month.  Send a check or credit card # within 20 days of receipt of the invoice.  Service charges will be applied to any returned check.  Late fee charges are in effect when payment is not sent with 30 days.
• Credit card on file:  Your credit card will be charged on the 3rd of every month for the amount of the invoice
• ACH deposit payment:  Simply send us a voided check and we will automatically debit your checking account for the amount of the invoice on the 3rd of every month.

Winterizing your irrigation system is essential to avoid freezing pipes during the cold season. Incurring the cost of repairs to your irrigation system, as well as damaging your lawn/landscaping, may be costly. Winterizing your irrigation system is a minor expense compared to the possible alternatives.

Aspen will provide in-depth adjustments to the heads of your system as well as the controller. These adjustments are very important to ensure that all areas of your lawn and landscape are getting the recommended amounts of water in order to thrive throughout the season. This is also important to ensure that all water being used by the system is being utilized efficiently, eliminating unnecessary runoff that is costly to your pocketbook and the environment.

Think insurance for your irrigation system. Our maintenance programs are perfect for those homeowners are concerned with proper irrigation practices. Aspen will start your system up in the spring and winterize it in the fall. In addition, we will come out twice throughout the season to make necessary adjustments to sprinkler heads and the clock. Clock adjustments are very important, because as the weather changes throughout the year, so does the plants moisture requirements.

Your obvious answers are still true, Spring (March-June) and Fall (September-November).  However, plants can also be planted sucessfully in the summer with adequate irrigation and also in the winter when the plants are dormant.

All trees and shrubs are guaranteed to grow in a healthy state for a period of one year.  Seed, sod, groundcover and materials planted in above ground containers are excluded from this warranty.  Insect and disease problems, improper watering, neglect, pet damage, mechanical damage and weather will void the warranty on the plant material in question.  Proper watering, pest management and protetion from the weather will keep the plant material in healthy form for the life of the plant.

Installation of materials such as stone, gravels, walls, paths, patios, water gardens and lighting is guaranteed for workmanship for a period of one year.  All manufacturer's warranties, if any, will be passed on to the buyer.  Labor on installation of materials replaced due to manufacturer defects is not covered under this warranty.  Light bulbs are not covered under one year warranties.

We strongly recommend only seeding cool season grasses (bluegrass and fescue) in the fall.  Spring seeding is not recommended because it interferes with applying pre-emergent (crabgrass preventor) applications.  In addition, Immature root systems of spring seeded turfgrasses have a very hard time making it through our hot summers.

Watering will change with as the season and the climates change.  Unfortunately, there isn’t an accurate explanation on how much to water.  A best guess estimate would be to provide the lawn with 1” of moisture through the spring and fall growing months and increase to 1.5-2” during the hot, stressful summer months.  You can follow our schedule updates from our homepage to receive weekly updates throughout the season on watering recommendations.

During summer months or period when nighttime temps reach 65 degrees or higher, it is not recommended to water in the evening hours as this can encourage fungi development.

Proper mowing height through the season are as follows:

• Spring - 3-3.25”
• Summer - 3.25-3.5”
• Fall - 2.75-3”

Mow high during high stress periods like in the summer.

Grass clippings are beneficial to the existing turf and should not be removed from the lawn unless the plant is so high at mowing time that it will leave “grass clumps” in the lawn.  Grass clippings return nutrients and organic matter to the soil which helps the existing stand.