Frequently Asked Questions - General
Yes, estimates and/or consultations for all services are free of charge. There is a charge for Landscape Design work if the installation of that design is not performed by Aspen. Typically, we issue a job credit once the design is sold and scheduled.
No, services can be canceled at anytime unless a contract is warranted for services such as Maintenance provided homes or HOA. Special offers such as 50% off Indoor Pest control may require an annual contract in order to validate the special offer.
Yes, we offer full service lawn maintenance and landscape services to both Residential and Commercial clients within our service area. We also service HOA’s and Maintenance provided customers.
Yes, we do not perform large tree removal, canopy thinning, stump grinding or general pruning to trees over 15’.
All plant material is accompanied by a standard 1 year warranty if accompanied by our recommended soil amendments at time of installation. Extended warranties are available when accompanied by ongoing maintenance services and PHC (plant health care). A detailed breakdown of these warranties will accompany any estimate that involves plant material.
We have many payment options to choose from. They are as follows:
- Pre-pay for services (This option usually will be accompanied by a 5% discount). You can also pre-pay for certain services and pay as you go for other services.
- Pay-as-you-go: Aspen will send an invoice every 30 days, at the beginning of each month. Send a check or credit card # within 20 days of receipt of the invoice. Service charges will be applied to any returned check. Late fee charges are in effect when payment is not sent with 30 days.
- Credit card on file: Your credit card will be charged on the 3rd of every month for the amount of the invoice
- ACH deposit payment: Simply send us a voided check and we will automatically debit your checking account for the amount of the invoice on the 3rd of every month.